Privacy Policy

Your privacy

This page explains how Pro Chat collects, uses, and protects personal information when you use the app.

1. Introduction

Pro Chat (“we”, “our”, or “us”) protects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the app. By using Pro Chat, you agree to the practices on this page.

Pro Chat is a support chat. You sign in, exchange messages with support, and place voice or video calls.

2. Information we collect

We collect information you provide, information the app creates to run a session, and information produced while you chat or call.

Account

• Username and password, sent to the chat service when you sign in. The password is not stored on the device.
• The session the server returns: access token, refresh token, token expiry, profile id, role, username, user id, and server id. Tokens and those session values stay in the platform secure store.
• The sign-up screen asks for a username, email, phone number, and password. That screen does not send those fields to the server.
• An admin, super admin, or master who uses People can view organization users and can create a user with a username, password, name, role, and optional login id, parent, and server.

Messages and calls

• Text, photos, gallery images, voice notes, stickers, and captions you send or receive.
• Conversation list, unread state, delivery and read receipts, online status, last seen, and typing state.
• Call records, including voice or video, missed or answered, and duration.
• Camera image, microphone audio, and, on iOS and Android, an in-app screen share while a call is active. macOS shows a local camera preview and does not join the call room.
• Contact logos shown on chat rows, cached on the device.

On this device

• Chats, messages, and finished call logs in a local database for the signed-in profile.
• Downloaded attachment files in the app temporary directory.
• A random device id created on this install. Support requests do not send that id.
• Theme, icon color, theme pack, and chat-list archive or mute choices.
• The LiveKit call token stays in memory for that call and is not stored.

Permissions

The app asks for a permission only when the feature needs it.

The Location, Contact, Document, Poll, Event, and AI image choices are not available. Pro Chat does not request GPS, Wi-Fi location, or other precise location.

3. What this app leaves out

• Precise location.
• Bank account, payment, or trading-account data.
• Advertising identifiers, and data for third-party ads.
• Analytics or crash reports. The in-app analytics recorder stores nothing. Firebase Analytics and Crashlytics are not part of this app.
• Passwords in logs. Logs record type names, the request method, the path, and the status. They do not record tokens, passwords, secrets, or response bodies.

A debug build on Android, iOS, or macOS can print the Firebase Cloud Messaging registration token to the developer console so a tester can send a test notification. Release builds do not print it. Windows and Linux do not start Firebase.

4. How we use your information

• Sign you in and keep the session until you log out, the refresh token is rejected, or the account is inactive.
• Deliver support messages, receipts, presence, typing, and calls.
• Show chats and call history that are already on the device, then refresh them from the chat service.
• Notify you of a new support message when the app is in the background.
• Keep the appearance and chat-list choices you saved.
• Protect the session and investigate unauthorized access.
• Meet a legal duty that applies to the chat service.

We do not sell personal information. We do not use it for third-party advertising.

5. Information sharing

We share information only as needed to run Pro Chat.

• Chat service. Messages, account session data, presence, and call setup go to the Pro Chat service. The live socket uses the same service.
• People in the conversation. The other participant receives the messages, typing state, presence, and call audio or video you send them. An admin desk call can ring the admins who are free to answer.
• LiveKit. On iOS and Android, voice, video, and in-app screen share travel through LiveKit. The chat service returns a room address and a token. It does not proxy the media.
• Push delivery. When Firebase is configured, Android, iOS, and macOS can use Firebase Cloud Messaging, and the platform notification service, to deliver a Support alert.
• Legal requirements. We may disclose information when the law, a court, or a regulator requires it, or when the disclosure protects our rights, our users, or the public.

6. Data security

• HTTPS for the chat service and WSS for the live socket.
• Session tokens in the platform secure store, separate from ordinary preferences.
• Passwords used for sign-in and then not kept on the device.
• Call tokens kept in memory for that call only.
• Logs that omit tokens, passwords, secrets, and response bodies.
• Logout clears the saved session on this device.

No method of transmission or storage is perfectly secure.

7. Data retention

We keep information for as long as it is needed to provide Pro Chat, meet a legal record-keeping duty, resolve a dispute, or enforce an agreement.

• Logout clears the saved session.
• Chats and messages already stored for that profile remain in the local database until that data is removed.
• Attachment files in the temporary directory last for the process lifetime.
• The random device id and appearance choices stay on the device until the app data is cleared.

You can ask us to delete server-side data, subject to records the law requires us to keep.

8. Your rights

Depending on where you live, you may have the right to:

• Access a copy of your personal data.
• Correct inaccurate or incomplete information.
• Delete your data, subject to a legal duty to keep certain records.
• Receive your data in a portable format.
• Object to certain processing.
• Withdraw consent for optional processing.

To use these rights, send a message in Pro Chat.

9. Cookies and tracking

Pro Chat is an installed app. It does not use website cookies, advertising trackers, or permission to track you across other companies’ apps and websites.

10. Children’s privacy

Pro Chat is not for anyone under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it.

11. Changes to this policy

We may update this policy. The date at the top shows the latest revision. Continued use of Pro Chat after a change takes effect means you accept the updated policy.

12. Contact us

Questions about this policy or about your data go to support in Pro Chat.

You may also complain to the data protection authority where you live if you believe your rights were not respected.